TanWise Support

TanWise is available now on iPhone, with an Android version coming soon to Google Play.

Contact

Email info@bdsalesinc.ca and you will hear back from the developer directly, usually within a day. You can also use Settings > Contact us inside the app.

Common questions

Do the alarms really work with the phone locked?

Yes, on both platforms. When you start a session, every flip and sunscreen alert is scheduled up front as a real notification with sound. On iPhone, a Live Activity countdown appears on your lock screen. On Android, an ongoing notification shows a live countdown to your next flip the whole session. The app does not need to stay open on either platform. Make sure notifications are allowed (iOS Settings > TanWise > Notifications, or on Android, Settings > Apps > TanWise > Notifications) and, on iPhone, that your phone is not in a Focus mode that silences time-sensitive alerts.

Why does your UV number match the Weather app?

Because it is the same underlying data: on iPhone, TanWise reads Apple Weather directly. On Android, TanWise sends your rounded, approximate location to our own small UV proxy server, which fetches the same Apple Weather data on the app's behalf and hands back the forecast, shown as "Powered by Apple Weather." Either way, if another app shows a different number, ask them where theirs comes from.

Is the timer really free?

Yes, forever, on both platforms: the personalized tan timer, alarms, live UV and hourly curve, best-time window, today's vitamin D estimate, the widget, and CSV export. On iPhone, the free tier also includes Health sync; Android has no equivalent of Apple Health, so that row is not part of the Android app. Pro adds history, forecasts, family profiles, and extra widgets on both platforms.

What does TanWise Pro cost?

The same three options on iPhone and Android: a weekly subscription with a 3-day free trial, an annual subscription with a 7-day free trial, and a one-time lifetime purchase with no subscription. Prices match on both platforms.

How do I cancel or restore a subscription?

On iPhone, subscriptions are managed by Apple: iOS Settings > your name > Subscriptions. On Android, subscriptions are managed and cancelled entirely through Google Play: open the Google Play app > Menu > Subscriptions. In the TanWise app on either platform, Settings > Restore purchases re-activates Pro on a new device. Trials remind you before they convert.

How accurate are the burn estimates?

They are educational estimates from published UV science (your skin type's typical erythemal dose, the live UV index, and your sunscreen), deliberately conservative, and not medical advice, on either platform. Sweat, water, altitude, reflection, and medication can change your real-world response. When in doubt, cover up.

Does TanWise track where I am?

No. TanWise uses your location only at the moment it fetches a UV reading, and on Android that location is rounded to roughly a kilometer before it ever leaves your phone and is never logged by our UV proxy server. There is no location history, and no background tracking, on either platform.

Where is my data stored?

On your device. On iPhone, also in your personal iCloud. On Android, locally only, included in your own Google account backup if device backup is turned on. There is no TanWise account server on either platform. See the privacy policy.